Shipping
The shipment takes place by means of express couriers chosen by Likenewiphone.com or by another person on behalf of the latter.
The goods travel at Likenewiphone.com's risk until delivery to the place indicated by the customer and, more precisely, until the goods are collected by the customer (or his representative).
In the event of theft / loss of a shipment, Likenewiphone.com undertakes to refund the full value of the undelivered products, the reordering of the same is at the discretion of the customer.
The shipment, unless otherwise agreed in writing between the parties, takes place throughout Italy in the purely indicative terms of 24, 48 hours from the date of assignment to the courier.
Type of delivery and additional services
1. Free: € 0.00 including VAT;
Standard delivery will take place at the following times: from 9.00 to 19.00, every day, except holidays, from Monday to Friday.
The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and retries the delivery in the following 24 hours; in case of further absence, a notice is left again and the shipment is placed in storage. The Customer will be contacted by Likenewiphone with which he will define the details of the new delivery.
All orders are handled and shipped every day, excluding holidays, at 13:00. By ordering before 13:00 you can receive the package in 24/48 hours.
The delivery times of the ordered goods are purely indicative and may undergo variations due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority; no responsibility can be attributed to Likenewiphone.com in case of delay in the order or delivery of the ordered goods.
How to behave at the time of delivery
At the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document and in case of discrepancies they must be reported on the same accompanying document subject to indicating exactly and specific differences.
Even if the packaging is intact, the goods must be checked within eight calendar days of receipt and any hidden defects deriving from transport must be reported to Likenewiphone within eight calendar days of receipt.
Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Any report beyond the aforementioned terms will not be taken into consideration and will not be effective. For each declaration, the customer assumes full responsibility for what is declared.
The times indicated above refer to the products available "in stock" at the time of the order.
Returns and Refunds
Sales of products via the Internet are governed by articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to audiovisual products and sealed computer software products opened by the consumer, nor to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.
The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, i.e .:
in the absence of the original packaging;
in the absence of integral elements of the product (accessories, cables, instruction manuals, etc);
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity. professionally carried out.
In case of rejection of the goods at the time of delivery, upon the issuance of the refund credit note, the shipping costs will be reversed up to the delivery address and return to the sender. Therefore, only the amount of the product will be refunded, net of round-trip transport costs.
Procedures and times for exercising the right of withdrawal
The Customer has a period of 14 (fourteen) days to withdraw.
The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract.
Within this period, the Customer must communicate to Likenewiphone.com the desire to withdraw from the contract by sending the request to the email address: support@deemood.com.
The request must contain the following information:
- Name and surname
- Street address
- Order reference code
- Order's date
- Date of receipt of the package
- Total
- Bank details for the transfer
Refund procedure
In case of payment by credit card or PayPal we will re-credit the amount paid. Otherwise, it will be necessary to indicate the details of a bank account where to make the re-credit (IBAN code and account holder). The re-credit by bank transfer is made within 10/14 working days.
To exercise the right of withdrawal, it is necessary that:
the customer expresses the will to exercise the right of withdrawal in the manner described above
the purchased good is intact and returned in the original packaging complete in all its parts (including any documentation and accessory equipment: manuals, etc ...)
the product is returned within the times and in the manner described above. The delivery costs are charged to the customer.
Once the goods arrive at our warehouse, they will be examined to check for any damage or tampering. After checking the integrity of the goods, we will refund the price of the product excluding the shipping costs incurred by the customer. The right of withdrawal does not apply to audiovisual products or computer software sealed once opened.
